Help & Advice

Heating and Plumbing Advice
Guide to the Best Combi Boilers
Installing a new boiler is a major investment, but an investment that could see you save many hundreds of pounds
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Heating and Plumbing Advice
Boiler controls explained
Every central heating system needs controllers to keep things ticking over. And there is a broad range of controls available
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Heating and Plumbing Advice
What is powerflushing
Over time, your boiler and central heating can start suffering from a buildup of all kinds of things, including rust,
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Heating and Plumbing Advice
Draught proofing your home
Having a draught in your home can cause you a lot more problems than you might think. Not only will
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Heating and Plumbing Advice
How and why to bleed your radiators
Radiators are excellent tools for getting heat around our homes, but they will start to become less efficient over time.
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LifeSaver Carbon Monoxide Alarm
Carbon Monoxide Awareness
What is CO poisoning? Unsafe gas appliances can produce a highly poisonous gas called carbon monoxide (CO). It can cause death
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Common Boiler Fault Codes
Common Boiler Fault Codes
Although most new boilers are very reliable, all machines have the potential to encounter a fault at some point in
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Energy Saving & Internet Heating Control Installation Kent
Types of Boiler
Know your boilers There are a few different types of boiler available and if you want a direct replacement then
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Complaints

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 981 2929 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/